Support Center

Making a Donation

Last Updated: Jun 23, 2017 04:28PM BST
When making a donation on The Good Exchange, you can do this either directly on the project page or through a fundraiser.

1)  Directly on the project page

Find the project you would like to donate to and click the Donate Now button.


2)  Through a fundraiser

Find the fundraiser you would like to support using the magnifying glass search function on the home page.  Click their name to come through to their Fundraiser Profile.  The fundraiser may be supporting one project or several projects.  Click the title of the project you want to donate to and then click the Donate Now button.


Once you have clicked the Donate Now button either directly on the project page or through a fundraiser, the next page will confirm which project you are supporting - choose how much you would like to donate.

You can now leave an optional message of support for the applicant organisation or the fundraiser.  Add your name and then tick the box if you would like your donation to be Anonymous (your donation will show as Anonymous on the live project page).

Enter your email address.  Then, if you already have an account on The Good Exchange, enter the password associated with your account and click Login.

If you do not yet have an account on The Good Exchange, enter your full name and choice of password, then Create Account.

In the same way as on other fundraising platforms, we ask that you create a donor account in order to make a donation on The Good Exchange.  This is to allow you to track donations / view your donations history and set preferences for your favourite charities / type of project etc.  Your donations history can be useful for your own records and for tax returns if you are claiming Gift Aid.

Next, complete the donation declaration and necessary eligibility questions.

To add Gift Aid to your donation, complete the Gift Aid declaration and then all the eligibility questions.  *Please Note* Gift Aid cannot be added to your donation if it is:  a donation from a company/organisation; a fundraising collection; a donation from a Charities Aid Foundation account. The Gift Aid option will also not be available at all if the applicant organisation running the project is not eligible or if they have not completed the necessary forms.  Please refer to our Gift Aid section for further details on Adding Gift Aid to your donation.

Next, add your card details.  You can choose to pay by credit or debit card via our secure payment processing with Barclaycard.  The minimum donation is £2.  All donations are subject to transaction charges however please note that these charges are absorbed by The Good Exchange and are not charged to the applicant organisation or project. 

Click Donate Now to complete your donation.  The Good Exchange will email you confirmation and you can view your donation on the public project page under Latest Updates.

Should you wish to make a donation of £10,000 or more or you do not wish to donate using a credit or debit card, please contact us for further payment options.  We will also soon be offering the option to donate via our mobile app or by text.

If you experience any issues with making an online donation, please complete our Contact Form or email:
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